ABOUT US

I am a husband with three small children, and a Michigan State University Graduate with a Master’s in Accounting. After spending the first nine years of my career in public accounting and corporate finance, I made a switch into operations with BW Retail Solutions. It’s a great place to work, with a fantastic group of employees that have a lot of pride in the success of the company. Seeing the business grow rapidly over the last four years has been the most rewarding time of my career!

As the Vice President of Customer Experience at BW Retail Solutions, Michael is a seasoned leader with a passion for cultivating exceptional consumer journeys. With a career spanning over 20 years in the realms of customer service, operations, and strategic management, Michael has consistently demonstrated an unwavering commitment to enhancing customer satisfaction, loyalty, and brand advocacy. By championing a customer-first approach, he envisions a future where every touchpoint — from initial inquiry to post-purchase support — becomes an opportunity to forge meaningful connections. His expertise lies in aligning cross-functional teams, harnessing cutting-edge technologies, and implementing data-driven insights to anticipate and exceed customer expectations.

Leigh Kuhn is a visionary business leader, entrepreneur, and family man. He has served as the CEO of multiple successful ventures, and currently serves as a Vice-President of Product Development & Sourcing here at BW Retail. Leigh has demonstrated a unique ability to identify and capitalize on product opportunities. His vision, ability to think strategically along with being a team player have earned him endorsements in these areas. Alongside his professional accomplishments, Leigh actively participates in networking and learning opportunities. With a passion for growth and innovation, Leigh continues to inspire and make a positive impact in the business world.